Stop Shipping Agents on Duct Tape
AI teams spend months hand-rolling memory, RAG, testing, and monitoring, and still ship agents that break in prod. Chanl is the drop-in agent backend that gives you all of it on day one, so you ship 10x faster with production-grade reliability. No rip-and-replace required.
Works with all major voice and text platforms
Most agents never make it to production.
of generative AI projects are abandoned after proof of concept
Gartner, 2025
of AI infrastructure projects deliver the promised ROI — 1 in 5 fail outright
Gartner I&O Survey, Apr 2026
enterprises actually run AI agents in production today
McKinsey, State of AI 2025
Your AI agents
need a backend.
Test agents against scenarios, personas, AND adversarial cases before they go live. Score every run against your rubric — accuracy, compliance, refusal correctness, leak rate. Catch the regression and the jailbreak in your dev loop.
Learn moreWire your agent into anything via MCP — knowledge, CRM, internal APIs. Scoped tokens per user, per agent, per tool. PII redacted at the tool boundary. The agent can only do what its scope allows.
Learn moreSee every conversation, score it, alert on drift — and on abuse. Anomalous tool use, out-of-scope actions, refusal-rate slippage, exfil-pattern matches. Catch it in the dev loop, not the customer complaint.
Learn moreShip agents that pass before they go live.
Scorecards, scenarios, prompt playground, model A/B, red-teamDefine your rubric — accuracy AND adversarial. Run your agent against realistic scenarios, red-team personas, and prompt-injection cases. A/B prompts and models. Track refusal rate, leak rate, compliance violations as first-class metrics. Catch the regression in your dev loop, not in production.
Wire your agent into anything.
MCP runtime — scoped tokens, PII redaction, audit trailPoint your agent at our MCP endpoint and get a unified tool layer: knowledge, CRM, calendar, internal APIs. Scoped tokens per user, per agent, per tool. PII redacted at the boundary before it leaves the call. Every tool call audited. Persistent memory the agent actually uses turn over turn.
See every call. Catch every regression.
Transcripts, evals, alerts, drift, cost, abuse detectionFull transcripts, per-call evals on live traffic, real-time analytics. Alerts when scorecards slip, tool calls drift, or agents try actions outside their scope. Anomalous tool-use patterns surfaced like any other regression. Cost and token usage per agent with budgets and spike alerts.
Everything you need to ship
reliable customer agents.
Data & Tool Integration
Connect agents to your CRM, databases, and APIs during live calls. Works with VAPI, Retell, ElevenLabs, and any platform via MCP.
Knowledge Base
Upload docs, policies, and FAQs. Your agents answer accurately from your actual content — not hallucinations.
Compliance Guardrails
Set policies and safety rails that apply to every call. Prevent hallucinations, off-script responses, and compliance violations.
Multi-channel
Voice, chat, and SMS from a single backend. Same data, tools, and guardrails across every channel.
Simulation Testing
Generate realistic caller scenarios and run them against your agent at scale before deploying to production.
Custom Scorecards
Define grading criteria and automatically score every simulation and production call against your standards.
Regression Testing
Compare agent versions side-by-side. Catch regressions before they reach customers.
AI Test Personas
Define caller personalities — tone, intent, objections — and stress-test your agent at scale.
Prompt Playground
Iterate on prompts with instant feedback. Test variations against real scenarios without deploying.
Call Transcripts
Full transcripts with speaker turns, timestamps, and audio playback for every conversation.
Real-time Analytics
Call volume, duration, sentiment trends, and resolution rates — all updated in real-time.
Smart Alerts
Get notified instantly when agents go off-script, sentiment drops, or calls fail your scorecards.
Follow-up Actions
Automatically trigger follow-ups after calls — send summaries, create tickets, update your CRM.
Cost & Usage Tracking
Track token usage, API costs, and call duration per agent. Set budgets and get alerted on spikes.
Know exactly what your agents are saying
Call Analytics
Call volume, resolution rates, sentiment trends, and tool usage — across all your agents.
Agent Performance
Calls handled, escalation rate, average response time, and scorecard pass rates per agent.
Last 7 days
Transcripts
Scorecards
Alerts
Call Flows
Learn Agentic AI
Weekly. Patterns and recipes for shipping AI agents that actually work — MCP, scorecards, regression tests, prompts, model comparisons. From teams running agents in production.
